I. PREAMBLE
This Privacy Policy applies to the Inputs, and forms part of Site Policy (User Agreement/Terms of Use)
is a property of Ajeya Group, an Indian Proprietor Firm registered having its registered office at SR.NO. 34/3/1, Aundh Kalewadi, Rahatni, Pune – 411027. We operate various websites, including sub-sites, platforms, applications, m-web platforms and other platforms (collectively referred to as “Sites”) for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively the “Services”).
Ajeya Group (parent firm of Betterrwalls) recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on our website named www.betterrwalls.com and other offline sources.
This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Site Policy.
This policy is effective from the date and time a user registers with Site and accept the terms and conditions laid out in the Site.
This document is published in accordance with the provisions of the information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on an online portal of the company.
This Privacy Policy describes how Betterrwalls.com collects, uses, and discloses your personal information both offline and on the websites, apps, and services where this Privacy Policy appears or is referenced.
This Privacy Policy does not apply to personal information Betterrwalls.com collects from its employees and contractors.
Please read this Privacy Policy and our Terms of Use carefully before using our Services.
II. INFORMATION COLLECTION (Information we collect)
Contact information.
We might collect your name, email, mobile number, phone number, street, city, state, pin code, country, your company name, company address, company social media links, company licenses (RERA ID), company establishment documents and IP address.
Payment and billing information.
We might collect your billing name, billing address and payment method when you buy a service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay.
Information you post.
We collect information you post, its documents and files in a public space on our website or on a third-party social media site belonging to Betterrwalls.
Demographic information.
We may collect demographic information about you, or any other information provided by you during the use of our website. We might collect this as a part of a survey or for general purposes also.
Other information.
If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile or technological device you are using, or the version of the operating system your computer or device is running.
III. SOURCES OF INFORMATION COLLECTION
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register for any enquiry. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively.
We use tracking tools, browser cookies for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address or such other information that may be available.
IV. PURPOSE OF INFORMATION COLLECTION – Use of your personal information
The primary goal of the Company in collecting information is to provide you a platform for the purpose of providing the Services. The Company may use the Personal information provided by you in the following ways:
• To help provide you the services being offered or intended to be offered.
• To observe, improve, administer the quality of services.
• Remember the basic information provided by you for the effective future access.
• To notify you about changes in the website.
• To confirm your identity in order to determine your eligibility to use the website and avail the services.
• To enforce the Company’s Terms of Use.
We may use your email address or other personally identifiable information to send commercial or marketing messages about our Services and/or such additional updates.
We use information to contact you:
We might use the information you provide to contact you for confirmation on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your registration for any enquiry.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting or relevant
We use information to send you transactional communications. We might send you emails or SMS about your transactions done through our website.
We use information as otherwise permitted by law.
V. INFORMATION SHARING – Sharing of information with third-parties
Betterrwalls may partner with another party to provide certain specific services if required. When you sign up for such services, the Company will share names, or other personal information that is necessary for the third party to provide these services. Betterrwalls’ contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these services.
Betterrwalls proposes to share such Information to conduct its business and to share such Information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such Information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
Betterrwalls may present such Information to our advertisers and third parties – to help them understand our audience and confirm the value of advertising on our Site.
Betterrwalls may share your Information regarding your activities on Sites with third party social websites to populate your social wall that is visible to other people however you will have an option to set your privacy settings, where you can decide what you would like to share or not to share with others.
We may share your Information to enforce or protect our rights or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or our Sites, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. Our partners use the information we give them as described in their privacy policies.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
VI. INFORMATION PROTECTION
Betterrwalls has put in place appropriate methods and managerial procedures to safeguard and secure such personal information. Betterrwalls only processes Personal Information in a way that is compatible with and relevant for the purpose of which it was collected or authorized by the user. The website allows users access to their Personal Information and allows them to correct, amend or delete inaccurate information.
Betterrwalls uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment.
In using the website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the website will be at your own risk and Betterrwalls assumes no liability for any disclosure of information due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.
In the event Betterrwalls becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.
VII. USERS RIGHTS – OPTIONS
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email ‘Unsubscribe’ to ask@betterrwalls.com from your registered email id. It may take about 2 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Updating Information
The user has a right to keep their personal information accurate and up-to-date. If at any time you would like to a) rectify, update, or correct your personal information; b) obtain confirmation on whether or not your personal information is processed by it; c) access your personal information or exercise your right to data portability; or d) exercise your right to restrict the continuing disclosure of your personal information to any third party, you are requested to contact us at ask@betterrwalls.com. We will require you to provide a valid proof of your identity, in order to ensure that your rights are respected.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
We may use the information collected from our Cookies to identify user behaviour and to serve content and offers based on your profile, in order to personalize your experience and in order to enhance convenience of the users of our Website.
We permit third–party service providers to serve tailored advertisements to the users on the Website and further permit them to access their own Cookies or similar technologies on the User’s device to access the website or avail the services.
If you do not want Cookies to be placed on your device, we suggest you to set your preferences regarding Cookies. By clicking “Cookie Preferences” on the bottom of each webpage, you can select the types of Cookies our website uses. You can change your preferences at any time; you can also withdraw the consent you have previously given to us.
VIII. GRIEVANCE REDRESSAL MECHANISM – where do user seek redressal for his privacy concerns/grievances
Chief Compliance Officer / Nodal Contact Person / Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Chief Compliance Officer / Nodal Contact Person / Grievance Officer are provided below:
Mr. Atharva Kulkarni
Address – Pune.
Contact No. 7796677750
Email: atharva@betterrwalls.com
Should you have questions about this Privacy Policy or Betterrwalls’ information, collection, use and disclosure practices, or other data protection and privacy concerns you may contact us at ask@betterrwalls.com. We will use reasonable efforts to respond promptly to requests, questions, or concerns you may have regarding our use of personal information about you.
IX. POLICY UPDATIONS – Updates / Amendments to this policy
This Privacy Policy was last updated on 28/08/2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Your use of the Sites or Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. Your continued use of our websites or our services means that you consent to the collection, use and disclosure of your personal information as set out in the updated Privacy Policy.
X. DISPUTE RESOLUTION JURISDICTION
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
